Digital Services Terms and Conditions

General overview

Service provider

• Alibel Corporation C.A.

The Alibel brand has provided digital services since 2005. The services governed by these Terms are currently provided by and contracted with Alibel Corporation C.A.

These Terms and Conditions govern the contracting, provision, use, renewal, suspension, and termination of services offered under the Alibel brand and provided by Alibel Corporation C.A.

For purposes of these Terms, "Alibel", "the Company", "we", or "the Provider" refers exclusively to Alibel Corporation C.A.

When the Customer makes payments to accounts, platforms, or payment methods authorized by Alibel, or when a bill, invoice, quote, proposal, service order, or contract identifies Alibel as the provider, the commercial relationship shall be understood to be with Alibel Corporation C.A. Technical support, development, infrastructure, administration, coordination, or operational execution may be performed by providers, contractors, or personnel authorized by Alibel, without changing the identity of the contracting party.

By contracting, paying, approving a quote, requesting the start of a project, using our services, renewing a service, requesting support, or keeping active a website, domain, hosting, email, or other service managed by Alibel, the Customer declares that they have read, understood, and accepted these Terms and Conditions.

These Terms are an integral part of every quote, proposal, bill, invoice, contract, renewal, work order, commercial communication, or agreement entered into between Alibel and the Customer, unless there is a written contract signed by the parties that expressly states different conditions.

These conditions apply to the services actually contracted and the scope specified in the corresponding proposal, quote, invoice or service order.

1Nature of our services

Alibel offers digital services related to web presence, technology operations, managed platforms, automation, digital communication, business management tools, and custom software development, including, among others:

• Development of informational websites.
• Development of landing pages.
• Development of blogs, manageable sites, or publishing systems.
• Design, configuration, and launch of websites.
• Managed or semi-managed web hosting.
• Management, registration, renewal, and administration of domains.
• DNS configuration.
• SSL certificate configuration.
• Corporate email configuration, where applicable.
• Technical migration of websites.
• Maintenance, technical support, and updates.
• CRM systems, management of customers, contacts, opportunities, pipelines, communications, histories, reports, and related tools.
• LMS platforms, virtual classrooms, courses, educational content, users, assessments, certificates, and learning tools.
• Reservation systems, agendas, booking, appointments, availability, forms, reminders, and associated operational flows.
• Development, configuration, publication, maintenance, or administration of Android, iOS, or hybrid mobile applications.
• Complementary services related to websites, servers, databases, forms, integrations, automations, panels, or digital tools.

Alibel is not an accredited domain registrar, does not operate as a main registry entity, does not sell domains openly to the public as an independent activity, and does not intend to replace registrars, registries, infrastructure providers, domain name authorities, or Internet regulatory bodies.

When Alibel manages a domain, it does so as part of a web service contracted by the Customer, acting as an operational intermediary, technical administrator, billing manager, or digital services provider.

2Domain services

When the Customer requests that Alibel manage a domain, the service may include, depending on what was contracted:

• Reference search or availability query.
• Initial domain registration.
• Annual renewal or renewal for the contracted period.
• DNS configuration.
• Pointing the domain to the corresponding hosting.
• Subdomain configuration.
• Configuration of technical records such as A, AAAA, CNAME, MX, TXT, SPF, DKIM, DMARC, or others.
• SSL configuration.
• Technical support related to the domain.
• Assistance with domain transfer, when applicable.

A domain availability query is always for reference purposes. A domain may appear available at the time of the query and cease to be available before the effective registration. It may also be subject to restrictions, premium prices, locks, special TLD rules, additional validations, or policies of the corresponding registrar or registry.

Alibel does not guarantee that a queried domain can be registered until the registration has been effectively completed and confirmed by the corresponding provider.

3Domain ownership

Unless expressly agreed otherwise, when the domain is contracted for the Customer's own brand, business, project, or activity, the Customer shall be considered the beneficial owner of the domain.

When technically possible and commercially appropriate, the Customer's data may be used as the owner, registrant, proprietor, or main contact data for the domain. For this purpose, the Customer must provide real, accurate, complete, and up-to-date data.

The Customer accepts that data provided to register or administer a domain may be processed by third parties, including registrars, registries, DNS providers, WHOIS privacy providers, hosting providers, email providers, and other technical operators necessary for the provision of the service.

The Customer acknowledges that applicable domain rules and policies may require the owner or registrant data to be true, verifiable, and updated. If the Customer provides false, incomplete, outdated data or third-party data without authorization, the Customer shall be responsible for any suspension, loss, claim, lock, investigation, delay, or damage derived from that information.

4Data placed in the registrar

Depending on the registrar used, the domain extension, the availability of fields, and the provider's policies, the domain contacts may be configured as follows:

• Registrant / Owner / Proprietor: Customer data, when the domain belongs to the Customer.
• Administrative Contact: Customer data or Alibel data as authorized administrator, according to the type of service contracted.
• Technical Contact: Alibel data or the corresponding technical provider's data.
• Billing Contact: Alibel data, when Alibel pays the external provider and then bills the Customer.

The fact that Alibel appears as technical, administrative, or billing contact does not necessarily mean that Alibel owns the domain, unless this has been expressly agreed.

When the domain is registered within an account administered by Alibel, the Customer accepts that Alibel may retain the operational access necessary to maintain, renew, configure, and protect the domain while the service is active and paid.

5Domain administration

While the domain is under Alibel's administration, the Customer authorizes Alibel to perform the technical actions necessary for its proper operation, including:

• Configuring DNS.
• Changing nameservers.
• Pointing the domain to Alibel or third-party servers.
• Configuring email records.
• Activating or renewing SSL certificates.
• Correcting technical errors.
• Renewing the domain, if the Customer has paid on time.
• Suspending changes that may affect service stability.
• Blocking unauthorized or suspicious transfers.
• Applying security measures to protect the domain.

Alibel may refuse to make technical changes that it considers unsafe, fraudulent, incompatible with the contracted service, harmful to site stability, contrary to law, contrary to third-party policies, or that may affect other customers, servers, IP addresses, email reputation, or shared infrastructure.

6Transfer of the domain to the Customer

The Customer may request transfer of the domain to another provider or to their own account, provided that:

• The domain has been effectively registered for the Customer.
• There are no outstanding balances with Alibel.
• The domain is not expired, suspended, locked, in dispute, or in a recovery period.
• The domain is not within a lock period imposed by the registrar or applicable policies.
• The Customer provides the data necessary for the transfer.
• The transfer is permitted by the TLD, the registrar, and applicable policies.

Alibel may temporarily retain operational management of the domain when there are overdue invoices, ownership disputes, legal claims, suspicion of fraud, unlawful use, contradictory requests from Customer representatives, or risk of domain loss.

Transfer of the domain does not necessarily include website migration, email migration, database export, extended technical support, configuration with the new provider, or correction of errors generated outside Alibel's infrastructure, unless those services are contracted separately.

7Domain renewal

Domains are contracted and renewed for fixed periods, normally annual, unless another duration is stated.

The Customer is responsible for paying the renewal before the deadline indicated by Alibel. Failure to pay on time may cause:

• Domain suspension.
• Website interruption.
• Email interruption.
• Temporary loss of access.
• Entry of the domain into a grace period.
• Entry of the domain into a redemption or recovery period.
• Additional recovery costs.
• Permanent loss of the domain.
• Registration of the domain by third parties.

Alibel may send renewal reminders, but the Customer acknowledges that such reminders are an operational courtesy. The payment and renewal obligation belongs to the Customer.

Alibel shall not be responsible for the loss, suspension, or expiration of a domain when the Customer has not paid on time, has not responded to communications, has provided incorrect data, or has requested non-renewal.

8Web hosting

The hosting service may include server space, transfer, file publication, databases, basic technical support, environment configuration, limited backups, basic security, SSL certificates, or other features depending on the contracted plan.

Hosting may be provided on proprietary infrastructure, rented servers, cloud providers, external providers, containers, VPS, managed hosting, or other technical solutions defined by Alibel.

Alibel may change, migrate, optimize, or reorganize the technical infrastructure when it considers it necessary to improve security, stability, performance, costs, scalability, or maintenance, seeking to reduce the impact on the Customer.

The Customer does not acquire ownership over the servers, operating systems, panels, internal configurations, administration scripts, infrastructure, third-party licenses, internal tools, or technical resources used by Alibel to provide the service.

9Acceptable use of hosting

The Customer undertakes to use hosting and related services in a lawful, reasonable manner compatible with the contracted purpose.

It is prohibited to use Alibel services to:

• Publish illegal content.
• Distribute malware, viruses, malicious scripts, or harmful software.
• Conduct phishing, impersonation, or fraud.
• Send spam or unauthorized bulk email.
• Host content that infringes copyrights, trademarks, privacy, or third-party rights.
• Publish defamatory, extortionate, misleading, or fraudulent content.
• Sell products or services prohibited by applicable law.
• Store information obtained unlawfully.
• Run attacks, abusive scans, aggressive scraping, or activities that affect third parties.
• Excessively saturate server resources.
• Resell hosting without authorization.
• Hide unlawful activities through the service.
• Use forms, blogs, or comments for abusive activities.
• Publish content that may cause blocking of IPs, domains, email, or infrastructure.
• Carry out any activity that violates laws, regulations, provider policies, or third-party rights.

Alibel may suspend the service in whole or in part if it detects prohibited use, technical abuse, legal risk, reputational risk, impact on third parties, authority request, provider claim, rights holder claim, or any situation that may compromise service operation.

10Content published by the Customer

The Customer is solely responsible for all content that they publish, upload, deliver, request to publish, or allow to be published on their website, blog, system, store, landing page, form, database, email, CRM, LMS, booking system, link platform, mobile application, file, image, video, comment, product, service, or any other digital resource.

This includes, without limitation:

• Texts.
• Images.
• Videos.
• Downloadable files.
• Logos.
• Trademarks.
• Photographs.
• Catalogs.
• Prices.
• Promotions.
• Commercial statements.
• Testimonials.
• Medical, financial, legal, or technical information.
• Forms.
• User comments.
• Blog posts.
• Products or services offered.
• External links.
• Short links, channel links, campaign links, or product routes.
• Personal data collected.
• Data of customers, leads, patients, students, users, bookings, appointments, orders, forms, assessments, histories, or operational records.
• Policies published on the site.

Alibel is not obligated to review in advance all content published by the Customer, unless a content review, moderation, legal audit, editorial curation, or content maintenance service has been expressly contracted.

The Customer declares that they have all rights, authorizations, licenses, and permissions necessary to use the content published on their site.

11Removal, blocking, or suspension of content

Alibel may remove, block, hide, unpublish, or suspend content when, in its reasonable judgment:

• The content appears illegal.
• There is a third-party claim.
• There is a copyright infringement notice.
• There is a trademark misuse notice.
• There is a risk of fraud.
• There is possible impact on minors.
• There is possible impact on personal data.
• There is a risk of phishing, malware, or spam.
• The content affects the technical reputation of servers, domains, or email.
• An external provider requests it.
• An authority requires it.
• The content violates these Terms.
• The content puts Alibel, its customers, providers, or third parties at risk.

Removal or suspension of content does not imply that Alibel assumes responsibility for that content or that it has exhaustively verified its legality. It is a preventive, technical, or contractual measure to reduce risks.

12Responsibility for illegal content

The Customer accepts that they shall be solely responsible before third parties, authorities, users, consumers, visitors, providers, rights holders, end customers, or affected persons for the content that they publish or allow to be published.

The Customer undertakes to hold Alibel harmless from claims, complaints, sanctions, losses, damages, costs, legal fees, penalties, blocks, suspensions, or harm derived from:

• Content published by the Customer.
• Products or services offered by the Customer.
• False, misleading, or incomplete information.
• Copyright infringement.
• Trademark infringement.
• Unauthorized use of images, music, videos, texts, or software.
• Publication of personal data without authorization.
• Illegal commercial activities.
• Breach of consumer rules.
• Customer tax noncompliance.
• Claims from end users.
• Publications made by employees, partners, contractors, or users of the Customer.

Alibel shall not be responsible for damages derived from content published by the Customer before Alibel has reasonable knowledge of the issue. Once a possible breach has been detected or notified, Alibel may take corrective measures in accordance with these Terms.

13Ownership of the website, platforms, and developed software

Unless otherwise agreed, once the project has been fully paid, the Customer shall have the right to use the final website developed for them, including the texts, images, designs, and configurations delivered specifically as part of the project, provided that such elements do not belong to third parties or to Alibel as reusable components.

When the service is provided on a platform, CRM, LMS, booking system, link platform, mobile application, panel, automation, or tool developed, administered, or licensed by Alibel, the Customer does not acquire ownership over Alibel's source code, architecture, engine, internal libraries, reusable components, repositories, infrastructure, administration tools, work methods, internal interfaces, or know-how, unless expressly agreed in writing.

The Customer retains, where applicable, the rights over their commercial information, content, trademarks, data, records, contacts, users, products, services, materials, and other own elements that they deliver or upload to the platform, subject to these Terms and to applicable technical, legal, and contractual limitations.

Alibel retains ownership or usage rights over:

• Internal libraries.
• Base templates.
• Frameworks.
• Reusable components.
• Generic code.
• Administration scripts.
• Internal tools.
• Work methods.
• Reusable technical structures.
• Know-how.
• Proprietary automations.
• Server configurations.
• Internal repositories.
• Internal technical documentation.

The Customer does not acquire the right to demand delivery of internal tools, reusable source code, private scripts, global administrative access, server credentials, private keys, infrastructure, or elements that are not expressly part of the contracted deliverable.

If the Customer requires delivery of source code, technical documentation, repository, editable design, full administrative access, extended license, or full assignment of rights, this must be expressly agreed and may have an additional cost.

14Material delivered by the Customer

The Customer guarantees that all material delivered to Alibel may be used legally for the project, including:

• Logos.
• Photographs.
• Videos.
• Texts.
• Trademarks.
• Typefaces.
• Catalogs.
• Documents.
• Databases.
• Customer files.
• Photographs of people.
• Product images.
• Testimonials.
• Advertising material.
• Commercial information.

The Customer shall be responsible if they deliver material without authorization or that infringes third-party rights.

Alibel may reject, remove, or request replacement of materials when it considers that they may be illegal, unsafe, offensive, risky, low-quality, incompatible with the project, or contrary to these Terms.

15Corporate email

When the service includes corporate email, Alibel may configure accounts, DNS records, domain authentication, redirects, mailboxes, or external email providers.

The Customer accepts that email may depend on external providers, anti-spam policies, domain reputation, IP reputation, technical limits, filters, authentications, and configurations outside Alibel's full control.

It is prohibited to use email managed by Alibel to:

• Send spam.
• Conduct phishing.
• Impersonate identity.
• Send malware.
• Run bulk campaigns without authorization.
• Buy or use unauthorized databases.
• Send illegal content.
• Violate email provider policies.
• Affect the technical reputation of domains or servers.

Alibel may suspend email accounts, limit sending, change configurations, or request corrections if it detects abuse, risk of blocking, spam reports, or breach of policies.

16Forms, databases, and personal data

When a website, CRM, LMS, booking system, link platform, mobile application, form, integration, panel, or digital tool collects, stores, organizes, queries, or processes personal data through forms, comments, bookings, purchases, registrations, subscriptions, chats, links, integrations, or any other means, the Customer is responsible for complying with the personal data protection laws that apply according to their country, activity, user location, and type of data collected.

This may include data of contacts, leads, customers, patients, students, users, visitors, buyers, bookings, appointments, histories, interactions, campaigns, visited links, submitted forms, assessments, certificates, messages, preferences, availability, orders, or any other information processed within the platforms or managed services.

The Customer must have, where applicable:

• Privacy policy.
• Appropriate consent for data processing.
• Clear purpose for collection.
• Reasonable security measures.
• Procedures to address data subject rights.
• Legal basis for processing personal data.
• Required notices according to their jurisdiction.
• Contracts or authorizations with third parties that process data.
• Mechanisms for deleting or correcting data.
• Compliance with applicable sector-specific rules.

Alibel may provide technical support to implement forms or legal pages, but does not guarantee that the Customer's legal content complies with all applicable rules, unless specialized legal review by an authorized professional has been expressly contracted.

Messaging, retention, and evidentiary value

The Customer determines and configures how long conversations, messages, attachments, and associated records are retained based on its commercial, contractual, evidentiary, tax, regulatory, and legal needs. Data may be kept for months or years when needed to document an operation, request, authorization, product delivery, service performance, claim, or legal obligation.

The Customer is responsible for establishing reasonable periods, handling data-subject rights, and directing deletion or anonymization when no purpose continues to justify retention. Consent, security, billing, and audit records, as well as backups, may follow different retention cycles.

17Legal policies of the Customer's site, platform, or service

Depending on the type of site, platform, application, digital service, country, and activity, the Customer may need their own documents, such as:

• Terms and conditions for their users.
• Privacy policy.
• Cookie policy.
• Exchange and refund policy.
• Shipping policy.
• Complaints book.
• Legal notice.
• Contracting conditions.
• Blog terms of use.
• Comment policy.
• Consent for data processing.
• Notice of Privacy Practices, where applicable.
• Disclosures and consent for electronic signatures and records.
• Authorizations to collect health information or other sensitive data.
• Commercial or regulatory authorizations.

These policies correspond to the relationship between the Customer and their own users, buyers, visitors, or end consumers.

These Terms govern the relationship between Alibel and the Customer. They do not replace the policies that the Customer must publish on their own site.

18E-commerce

When the Customer requests an online store, catalog, booking system, payment gateway, order form, or any e-commerce tool, the Customer shall be responsible for:

• Legality of the products or services offered.
• Accuracy of prices.
• Stock.
• Delivery.
• Warranties.
• Returns.
• Consumer claims.
• Taxes.
• Billing.
• Data protection.
• Privacy policies.
• Customer service.
• Compliance with consumer rules.
• Required permits or licenses.
• Advertising or promotional information.

Alibel shall not be responsible for the Customer's commercial, tax, regulatory, or legal breaches before their buyers or end users.

19Payments

Prices, payment methods, currency, taxes, dates, advances, renewals, and commercial conditions shall be those indicated in the quote, bill, proposal, or communication accepted by the Customer.

Unless otherwise agreed, payments made to Alibel correspond to the final service provided by Alibel, not to an exact reimbursement of the internal cost paid by Alibel to external providers.

For example, when Alibel bills a domain, hosting, email, SSL, license, maintenance, or renewal, the price may include:

• Cost of the external provider.
• Administrative management.
• Technical configuration.
• Support.
• Operational risk.
• Administration time.
• Commercial margin.
• Payment gateway costs.
• Taxes.
• Renewal follow-up.
• Account maintenance.
• Incident management.

Alibel is not obligated to disclose to the Customer its internal cost, margin, specific provider, discounts, promotions, cost structure, or commercial agreements with third parties, unless required by law or by an express written agreement.

20Billing

Alibel will issue the corresponding bill, receipt, invoice, or proof of payment according to the payment platform, customer type, and applicable regulations.

For renewals, concepts may be described as:

• Annual domain management, renewal, and administration.
• Annual web hosting service.
• Annual corporate email service.
• Annual technical maintenance.
• Web support.
• Website administration.
• Annual web presence service.
• Other contracted digital services.

The Customer accepts that the invoice issued by Alibel corresponds to the service contracted with Alibel, even when part of the service depends on external providers such as registrars, hosting, servers, cloud platforms, payment gateways, email providers, or others.

21Authorized Payment Methods

The Customer shall make payments only through the payment methods expressly indicated or authorized by Alibel in the applicable quote, invoice, order, payment request, service order, or official communication.

Alibel may enable bank accounts, payment platforms, payment processors, digital wallets, authorized third-party accounts, or collection representatives to facilitate the receipt of domestic or international payments.

When a payment is made to an account, platform, or payment method held by an individual or an authorized third party, such payment method shall act solely as an authorized collection channel for Alibel. Once confirmed by Alibel, the payment shall discharge the Customer's payment obligation toward Alibel Corporation C.A. as the service provider, without modifying the identity of the provider, the ownership of the service, or the contractual relationship with the Customer.

22Taxes, withholdings, and Customer obligations

Each party shall be responsible for its own tax, accounting, and regulatory obligations.

The Customer shall be responsible for any tax, withholding, declaration, proof, local registration, authorization, or requirement applicable in their country, where applicable.

If the Customer requires specific tax documentation, certificates, forms, additional data, or special formats, they must request it before contracting or before making payment.

Alibel may reject retroactive modifications to bills, invoices, or proofs when they are not technically, accounting-wise, or legally feasible.

23Annual renewals

Recurring services, including domain, hosting, email, maintenance, SSL, support, or others, renew for defined periods.

The Customer must pay the renewal before the indicated deadline.

Failure to pay may cause:

• Website suspension.
• Hosting suspension.
• Email suspension.
• Support suspension.
• Domain expiration.
• Data loss.
• Recovery costs.
• Deletion of files after reasonable periods.
• Loss of access.
• Termination of service.

Alibel may establish surcharges for late payments, service recovery, backup restoration, hosting reactivation, domain recovery, or additional technical work.

24Suspension for non-payment

Alibel may suspend the service in whole or in part when there is non-payment, rejected payments, chargebacks, payment disputes, fraud, outstanding balance, or commercial breach.

Suspension may affect:

• Website.
• Administrative panel.
• Hosting.
• Domain.
• DNS.
• Email.
• Forms.
• Databases.
• Support.
• Technical access.

Alibel shall not be responsible for losses, unrealized sales, reputational harm, interruption of operations, loss of email, drop in ranking, or any consequence derived from a suspension caused by non-payment or breach by the Customer.

25Backups and recovery

Alibel may perform technical backups according to the type of service contracted, infrastructure used, and internal policies.

Unless expressly stated otherwise, backups do not constitute an absolute recovery guarantee. There may be limitations, errors, data corruption, provider failures, incompatibilities, expirations, automatic rotation, deletion due to age, or partial loss.

The Customer is responsible for requesting and contracting an appropriate backup scheme if their site contains critical information.

Alibel may charge for restorations, migrations, file recovery, database recovery, search for previous versions, or special work related to backups.

26Security

Alibel will apply reasonable technical security measures according to the contracted service, but no system connected to the Internet is completely invulnerable.

For SecureForms, technical measures may include encryption in transit and at rest, company isolation, role-based access controls, protected sessions, PIN verification for sensitive forms, audit records, and integrity checks.

The Customer accepts that risks may exist such as:

• Automated attacks.
• Brute force.
• Malware.
• Plugin vulnerabilities.
• Software failures.
• Human errors.
• Credential theft.
• Phishing.
• Attacks on the external provider.
• Third-party breaches.
• Form abuse.
• Spam.
• Code injection.
• Defacement.
• Update failures.

The Customer must use strong passwords, protect their access, limit users, close sessions, not share credentials, and immediately notify any suspicion of unauthorized access.

Alibel may change passwords, block access, suspend forms, disable plugins, restrict panels, apply patches, or take emergency measures if it detects a security risk.

27Access and credentials

Access provided to the Customer is personal, confidential, and under the Customer's responsibility.

The Customer shall be responsible for every action performed from their accounts, panels, email accounts, users, FTP keys, SSH keys, administrative accounts, CMS, content managers, CRM, LMS, booking systems, link platforms, mobile applications, or any access provided.

Alibel may refuse to provide access that compromises the security of other customers, shared servers, infrastructure, private keys, internal tools, or global administration systems.

When the Customer requires advanced access, it may be provided under specific conditions, technical limitations, risk warnings, or additional contracting.

28Maintenance and technical changes

Alibel may perform scheduled or unscheduled maintenance to improve security, performance, stability, compatibility, or service continuity.

During maintenance, temporary interruptions, configuration changes, restarts, partial blocks, migrations, or technical adjustments may occur.

Alibel will seek to reduce the impact of such actions, but does not guarantee uninterrupted availability.

29Service availability

Alibel will seek to keep services active and available, but does not guarantee absolute, continuous, or error-free availability.

The service may be affected by:

• Internet failures.
• External provider failures.
• Maintenance.
• Attacks.
• DNS issues.
• DNS propagation.
• Hardware failures.
• Software failures.
• Email blocking.
• Third-party suspension.
• Changes, outages, blocks, or limitations of external APIs.
• Policy changes, review, rejection, or suspension by app stores.
• Differences in operation across devices, browsers, operating systems, or application versions.
• Limitations of external platforms such as WhatsApp, Instagram, TikTok, Google Maps, Apple, Google, Meta, or others.
• Customer errors.
• Acts of God.
• Force majeure.
• Government restrictions.
• International connectivity issues.

Alibel shall not be responsible for indirect damages, lost profits, loss of sales, loss of reputation, loss of opportunities, loss of data, business interruption, or indirect consequences derived from outages, errors, or interruptions, unless applicable law provides otherwise.

30Third-party services

The Customer acknowledges that some services depend on third parties, including registrars, domain registries, cloud providers, hosting providers, payment gateways, email providers, APIs, social networks, plugins, libraries, banks, payment processors, CDN, analytics tools, map services, messaging services, authentication platforms, app stores, mobile operating systems, notification providers, SMS, email, push, Meta, WhatsApp, Instagram, TikTok, Google Maps, Apple, Google Play, or others.

Alibel does not fully control the policies, prices, availability, technical changes, suspensions, limitations, errors, updates, or decisions of those third parties.

If an external provider changes prices, policies, APIs, conditions, limits, compatibility, or availability, Alibel may adjust the service, modify rates, propose alternatives, suspend functionalities, or require additional payments.

31Licenses, plugins, templates, and software

When the project uses third-party software, plugins, themes, templates, libraries, APIs, or external licenses, the Customer accepts the conditions of those providers.

Some licenses may be:

• Free.
• Open source.
• Commercial.
• Temporary.
• Renewable.
• Limited by domain.
• Limited by user.
• Non-transferable.
• Dependent on updates.
• Subject to price changes.

Payment to Alibel does not imply ownership of third-party licenses, unless expressly stated.

32Changes requested by the Customer

The scope of the project shall be the one indicated in the quote, proposal, contract, or accepted communication.

Any change outside the scope may generate an additional cost, including:

• New sections.
• New designs.
• Additional functionalities.
• Integrations.
• Structural changes.
• Migrations.
• Bulk content upload.
• Corrections caused by incorrect Customer information.
• Redoing previously approved work.
• Changes after delivery.
• Adaptations to new requirements.
• Urgent work.
• Support outside business hours.
• Additional training.

Alibel may require written approval and prior payment to start additional work.

33Project approval and delivery

The Customer must review the site, platform, CRM, LMS, booking system, application, functionalities, texts, images, links, forms, contact data, prices, schedules, availability, policies, operational flows, and other elements before approving publication, activation, or final delivery.

Once the project has been approved, published, or delivered, any later change may be considered maintenance, support, or additional work.

If the Customer does not respond for an extended period, does not provide information, delays approvals, or abandons the project, Alibel may pause it, reschedule it, bill progress, close the work order, or apply reactivation costs.

34Deadlines

Deadlines indicated by Alibel are reasonable estimates based on the information available at the time of quoting.

Deadlines may change due to:

• Customer delays.
• Scope changes.
• Lack of content.
• Lack of payments.
• Technical problems.
• Dependence on third parties.
• Additional corrections.
• Lack of access.
• Provider incidents.
• Pending legal or commercial review.
• Force majeure.
• Extraordinary workload.

Alibel shall not be responsible for delays caused by the Customer or by third parties.

35Support

Included support shall be the support indicated in the contracted plan.

Support may cover:

• Basic technical inquiries.
• Correction of errors attributable to the service.
• Basic DNS configuration.
• Availability review.
• Minor adjustments.
• Help with access.
• Simple restorations, if applicable.
• Basic monitoring, if applicable.
• Basic guidance on the use of managed platforms, when included in the plan.

Support does not include, unless additionally contracted:

• New functionalities.
• Redesigns.
• Constant content upload.
• Text editing.
• Recurring graphic design.
• Marketing.
• Advanced SEO.
• Social media management.
• Legal advice.
• Tax advice.
• Assistance to the Customer's end customers.
• Support for the Customer's internal teams.
• Recurring operation of CRM, booking, LMS, link platforms, applications, campaigns, agendas, courses, contacts, bookings, products, or content.
• Ongoing upload, cleanup, classification, import, or administration of data, contacts, students, users, bookings, links, products, prices, schedules, or availability.
• Repair of damage caused by third parties.
• Malware cleanup not attributable to Alibel.
• Advanced optimization.
• Additional custom development.

36Official communication

Official communications may be made by email, WhatsApp, forms, ticket systems, written messages, calls confirmed in writing, or any agreed means.

The Customer is responsible for keeping their contact data updated.

Notifications sent to the email or channel provided by the Customer shall be considered valid, even if the Customer does not read them in a timely manner.

37Service cancellation

The Customer may request cancellation of recurring services, respecting applicable deadlines, pending payments, and conditions.

Cancellation may imply:

• Hosting suspension.
• Non-renewal of the domain.
• Deletion of files after a certain period.
• Deletion of email.
• Loss of backups.
• Deactivation of support.
• Termination of access.
• Deactivation of forms.
• Suspension of the creation, sending, or opening of SecureForms links.
• Interruption of integrations.

The Customer must request in advance any export, copy, migration, or transfer needed before cancellation.

Alibel may charge for export, migration, packaging, technical delivery, or assistance to another provider.

38Termination for breach

Alibel may terminate the service, suspend it, or refuse to renew it when the Customer:

• Does not pay.
• Uses the service for illegal purposes.
• Publishes prohibited content.
• Abuses support.
• Threatens, insults, or harasses personnel.
• Commits fraud or improper chargebacks.
• Breaches these Terms.
• Puts the infrastructure at risk.
• Affects other customers.
• Provides false information.
• Refuses to correct risky content.
• Generates serious third-party claims.
• Violates external provider policies.

Termination for breach does not release the Customer from paying outstanding balances.

39Refunds

Without prejudice to non-waivable rights under applicable law and unless expressly stated otherwise, payments for digital services, domains, hosting, licenses, configurations, developments, work already started, renewals, third-party services, or costs already incurred are non-refundable.

Refunds will not be made when:

• The domain has already been registered or renewed.
• Hosting has already been activated.
• Development work has already started.
• Licenses or external services were purchased.
• The Customer changed their mind.
• The Customer did not provide information.
• The Customer breached these Terms.
• The service was suspended for misuse.
• The Customer requested cancellation after work had started.

Alibel may evaluate credits, adjustments, or rescheduling on a case-by-case basis, without this creating a permanent obligation.

40Limitation of liability

To the maximum extent permitted by applicable law, Alibel's total liability to the Customer for any claim related to the service shall be limited to the amount effectively paid by the Customer to Alibel for the specific service that gave rise to the claim during the last 90 days before the claimed event.

Alibel shall not be responsible for:

• Lost profits.
• Loss of sales.
• Loss of customers.
• Loss of reputation.
• Loss of data caused by third parties.
• Business interruption.
• Indirect damages.
• Incidental damages.
• Consequential damages.
• Claims by the Customer's end users.
• Errors in Customer content.
• Failures of external providers.
• Loss of SEO ranking.
• Social media blocks.
• Email blocks.
• Sanctions derived from the Customer's business.
• Customer legal breaches.

Nothing in these Terms shall limit liabilities that cannot legally be limited under applicable law.

41Indemnity

The Customer accepts to defend, indemnify, and hold harmless Alibel, its representatives, contractors, providers, partners, employees, and agents from any claim, damage, sanction, loss, cost, expense, or fee derived from:

• Customer content.
• Use of the service by the Customer.
• Breach of these Terms.
• Infringement of third-party rights.
• Misuse of domains.
• Misuse of email.
• Commercial activities of the Customer.
• Personal data collected by the Customer.
• Products or services offered by the Customer.
• Misleading advertising by the Customer.
• Consumer claims against the Customer.
• Tax or regulatory noncompliance by the Customer.

42Confidentiality

The parties may exchange confidential information during the commercial relationship.

Alibel undertakes not to disclose the Customer's confidential information, except when necessary to provide the service, comply with legal obligations, respond to authority requests, protect its own or third-party rights, collect debts, provide technical support, or work with authorized providers.

The Customer must also protect any technical information, credential, documentation, access, procedure, code, proposal, or confidential information delivered by Alibel.

43Portfolio and credit

Unless the Customer states otherwise in writing, Alibel may reasonably mention the developed project as part of its portfolio, including trade name, logo, site link, or public screenshots of the site.

Alibel may include a discreet credit in the site footer, such as:

Developed by Alibel

If the Customer wishes to remove that credit, they must expressly request it. Alibel may accept removal at no cost or quote it according to the applicable commercial agreement.

44Use of the Alibel brand

The Customer may not use Alibel's name, brand, logo, identity, materials, proposals, or documents in a misleading, unauthorized, or defamatory manner, or in a way that implies representation, partnership, franchise, employment, certification, or endorsement not expressly granted.

45Changes to these Terms

Alibel may update these Terms and Conditions when it considers it necessary for legal, technical, commercial, operational, administrative, security, infrastructure reasons, or due to changes in external providers.

The current version will be published at https://alibel.net/en/service-terms/ or at the corresponding URL designated by Alibel for these Terms.

Changes will not retroactively affect projects already contracted when there is a specific condition agreed in writing, unless the change is necessary by law, security, external providers, service abuse, operational continuity, regulatory compliance, infrastructure protection, or risk prevention.

For recurring services, renewals, new payments, new projects, service extensions, or later contracting, the Terms in effect at the time of renewal, payment, approval, or contracting may apply.

46Applicable law

These Terms and the commercial relationship with Alibel Corporation C.A. are subject to the law applicable to the transaction and the validly agreed specific conditions, without prejudice to mandatory consumer protection, data protection, intellectual property, tax and other applicable rules.

When a quote, bill, invoice, service order, proposal, payment request, contract, or commercial communication expressly identifies an applicable law or particular condition, that documentation shall prevail for that specific service in case of contradiction with these Terms.

The Customer acknowledges that Alibel provides services to customers located in different countries and that some services may involve infrastructure, servers, providers, registrars, payment processors, platforms, banks, cloud services, or technical providers located in different jurisdictions, including the United States, Canada, or other countries.

When a mandatory rule on consumer protection, data protection, intellectual property, public order, or any other applicable matter cannot be contractually excluded, that rule shall prevail to the extent strictly required by the corresponding law.

The parties shall seek to resolve any dispute in good faith through direct communication before initiating formal proceedings, except in cases of urgency, fraud, unlawful use, non-payment, technical risk, authority request, infrastructure protection, protection of third-party rights, or measures necessary to avoid damage.

47International customers

Alibel provides services to customers located in different countries. The Customer is responsible for verifying that their website, activity, products, services, forms, data processing, advertising, commercial conditions, and operations comply with the laws of the country or countries where they operate, sell, serve users, or direct their services.

Alibel does not guarantee that a site developed for the Customer automatically complies with all rules of all countries where it may be visited.

48Relationship between the parties

Contracting services with Alibel does not create a company, agency, franchise, legal representation, employment relationship, joint venture, general mandate, or fiduciary relationship between the parties.

Alibel acts as an independent provider of digital services.

The Customer may not present themselves as Alibel's representative or bind Alibel before third parties without express written authorization.

49Force majeure

Alibel shall not be responsible for delays, interruptions, breaches, or failures caused by events outside its reasonable control, including:

• Natural disasters.
• Power outages.
• Internet failures.
• Wars.
• Riots.
• Sanctions.
• Government blocks.
• Pandemics.
• Provider failures.
• Cyberattacks.
• Fires.
• Floods.
• Telecommunications problems.
• Regulatory changes.
• Acts of authority.
• Third-party suspensions.
• Banking or payment restrictions.

50Severability

If any clause of these Terms is considered invalid, illegal, or unenforceable by a competent authority, the remaining clauses shall continue in effect.

The invalid clause shall be interpreted or replaced to the extent necessary to approximate the original intention as closely as possible, while respecting applicable law.

51Contact

For legal questions about these Terms, email legal@alibel.net. For support, renewals, billing, payments or contracted services, use the channels indicated in the corresponding quote, invoice or official communication.

Service provider

Alibel Corporation C.A.

52Acceptance

The Customer declares acceptance of these Terms and Conditions when any of the following acts occurs:

• Requests a quote.
• Approves a proposal.
• Makes a payment.
• Requests the start of a project.
• Provides information to develop a site.
• Requests the registration or renewal of a domain.
• Uses hosting services.
• Requests technical support.
• Renews a service.
• Keeps active a service managed by Alibel.

By accepting these Terms, the Customer acknowledges that they have read, understood, and accepted the conditions applicable to the contracted services.